Some clients of First Financial institution Plc have taken to social media to tug the financial institution over what they describe as pointless debits from the money-keeping large.
In a number of reactions on their Fb web page, @First Financial institution of Nigeria Restricted on Sunday, the shoppers expressed their frustration over uncountable debits from the financial institution within the final two weeks.
One of many clients, Udoh Blessing, who reacted to the financial institution’s newest publish on how one can entry fast loans wrote, “I’ve been noticing debit alerts at the present time saying it’s for QS with some digit together with my telephone quantity/MTN: USSD One thing One thing. What’s that for please cos I didn’t recharge through the road and hold receiving debit alerts of #200, 139, 34, 100 and so forth. It’s getting out of hand o please”
One other buyer, Esther Maurice who narrated her frustration commented “Please oh First Financial institution of Nigeria, what’s the That means of MTN: USSD and so forth Debit.? Trigger I’m going loopy right here. I’ve been debited greater than 10 occasions this month, what’s all of it about? It’s turning into insufferable oh. Is it now financial institution that we’ll be struggling on this nation.?”
“Please first financial institution of Nigeria what’s going on? I hold getting debits often what’s going on I can’t hold cash in my account and have the remainder of my thoughts. Somebody despatched me 1,500 just for me to return again the following day and my steadiness is remaining 900 out of the cash despatched. Will not be truthful, you folks ought to look into it” Irreplaceable Gichi commented.
On his half, Stephen Ochoche wrote “First Financial institution of Nigeria Restricted I used to be debited 4 occasions inside two weeks with out making transactions. This concern is turning into worse and it appears our funds are now not secure”
“This present day I’m receiving an affordable debit alert from you. I want extra readability please” Ali Muhammad requested.
Nonetheless, the financial institution whereas responding to every of the feedback that lamented over the frequent debit urged their clients to examine their Direct message (DM) for the financial institution’s response.
Our correspondent who monitored the dialog gathered that the monetary large replied to their clients inside two minutes of complaining on their web page with a message which reads, “Hello (title of buyer), thanks for contacting us and we empathise with you on the problem raised.
“Please present your account quantity, quantity, and date to allow us to question and advise as acceptable. We remorse any inconvenience this will have triggered you whereas reiterating our dedication to serve you higher.
“For pressing help, log dispense error through https://complaints.firstbanknigeria.com or name FirstContact on 0700FIRSTCONTACT, +234 708 062 5000 or +234 2 01448 5500 to make use of our IVR self-service choices to dam your card or account, log dispense errors or monitor standing of current complaints.”
